Requests for certificates and transcripts are processed by the Student Administration team.
When will I receive my official documentation?
Awarded January to May
If you're awarded January to May, and your programme is eligible to attend the University’s graduation ceremony, we'll post your certificate, final transcript and diploma supplement out to you within 6–8 weeks of your award being conferred at the relevant board of examiners. Please note you will still be invited to attend the University’s September graduation ceremony.
Awarded June or July
If you're awarded in June or July, and your programme is eligible to attend the University’s Graduation ceremony, then you'll receive your certificate, final transcript and diploma supplement at the University’s September graduation ceremony.
Awarded August to December
If you're awarded in August to December, and your programme is eligible to attend the University’s Graduation ceremony, then you'll receive your certificate at the University’s January graduation ceremony. If you are eligible to attend your graduation ceremony but decide not to, you'll receive your certificate, final transcript and diploma supplement by post after the ceremonies have taken place. If your programme is not eligible to attend the University’s graduation we will send your certificate out to you within 6–8 weeks of your award being conferred at the relevant board of examiners.
What happens if I need my certificate early?
If you are due to receive your certificate, final transcript and diploma supplement at one of the University’s graduation ceremonies but require these documents earlier, we may, in exceptional circumstances, prioritise the issue of your documents. You’ll need to supply documentary evidence for example job application or visa letter to support your request.
Which address will my certificate be sent to?
Your certificate, final transcript and diploma supplement will be sent to the permanent home address we have registered for you.
What postal service is used?
When we send your certificate, final transcript and diploma supplement to your permanent address, they will be sent using one of the following services:
Deliveries within the UK will be dispatched via Royal Mail recorded delivery.
Deliveries to the EU and rest of the world (except China) will be sent via Royal Mail International Signed for.
Deliveries to China,will be sent using DHL’s tracking service.
How long should I wait for delivery?
If your certificate has been sent to a European destination please allow 20 working days from date of postage. If it was sent to the rest of the world please allow 25 working days from date of postage.
I have not received my certificate in the post, is it lost?
If you have not received your certificate outside of the above waiting times, you need to contact us so we can investigate with the relevant postal service:
Please email firstname.lastname@example.org and include your name at the time of study, student id number/date of birth, title of course and year of completion.
You must contact us within six months of the date of postage. If it is after six months we are unable to track it with the postal service and you would need to apply for and purchase a replacement certificate.
Please note: If your permanent home address is overseas and, upon investigation, the relevant postal service confirms your certificate has been delivered to the country of your permanent address, then it is your responsibility to liaise with the relevant postal service in order to locate your documents.
Can I collect my certificate?
You can arrange to collect your certificate, final transcript and diploma supplement from the Student Support Centre by completing an early certificate request form. Only you can collect your certificate documentation - we are unable to accept requests for a friend or family member to collect your certificate documentation on your behalf. If you are unable to collect personally then we will distribute your certificate documents via the post.
The certificate the University issues is proof of the conferment of your award and is a unique and valuable document. Under no circumstances will the University issue additional or duplicate copies of your certificate if you still have within your possession the original certificate. Replacement certificates can only be issued if your original certificate has been lost or damaged, and the University reserves the right not to issue a duplicate nor specify the reasons for its decision. Replacement certificates are issued in what was your official name at the time of study.
The University is only able to issue replacement certificates for awards made by the University from 1993 onwards. Awards before this date were made by the Council for National Academic Awards (CNAA), the Open University is now responsible for these records. Further information can be found on the Validation Services page of the Open University.
How to Apply
Please complete the application form and ensure that you have attached a copy of your proof of identity (e.g. passport, driving license). If you have changed your name since you were enrolled at the University please also provide proof of your name change (for example your marriage certificate or change of name deed).
Cost and Payment
Certificate and postage to a UK address via Royal Mail Recorded Delivery: £30
Certificate and postage to a EU/Overseas address via DHL courier: £40
You can download the application form and make payment via the University’s online shop.
If you have any questions about ordering a replacement certificate please contact Student Administration.
Completed forms will normally be processed within 2 weeks, however you should allow up to 4 weeks during peak periods (June – Sept). Forms not completed fully will not be processed and will be returned. The Certificate will only be posted via the method you specified when placing your order to the address on the application form. We are unable to scan and email replacement certificate to you.
Your University transcript supplements your University certificate by providing a breakdown of the modules you studied, the marks and credits you achieved and the degree date and classification. These are only available for former students on taught courses. A confirmation letter can also be requested to confirm the dates you attended your University programme and the award you achieved.
How to Apply
To request an official transcript or confirmation letter, you must complete the request form.
We aim to process most requests within 2 weeks, however requests for courses completed prior to 2000 please allow up to 4 weeks. Please note that it may not be possible to produce a full transcript for students who studied prior to 2000, as transcripts were not produced by the University as a matter of course. We cannot guarantee the completeness of records for students who studied at the University prior to 2000 or at one of our Partner Institutions due to system changes and institution mergers. There is currently no charge for this service.