Level 5 Operations or Departmental Manager

Introduction to the Apprenticeship

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.

Working in the private, public, or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching, and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Apprenticeship Standard

For more information about the Level 5 Operations or Departmental Manager standard, please visit: https://www.instituteforapprenticeships.org/apprenticeship-standards/operations-or-departmental-manager-v1-2

Apprenticeship Modules

The standard supports those who are working towards or are currently managing teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of an organisation's strategy. They may be accountable to a more senior manager or a business owner.

Modules include:

• Managing People
• Leading People
• Building Relationships
• Communication
• Operational Management
• Project Management
• Finance
• Self-Awareness
• Management of Self
• Problem Solving and Decision Making

Apprenticeship End Point Assessment

All apprentices must spend a minimum of 12 months on-programme (before the gateway) working towards the occupational standard and should meet the off the job requirements for an apprenticeship.

The EPA period should only start once the employer is satisfied that the apprentice is deemed to be consistently working at or above the level set out in the occupational standard. Apprentices without English and mathematics at level 2 must achieve level 2 prior to taking their EPA. The EPA must be completed within an EPA period lasting typically 5 months, the EPA consists of 2 discrete assessment methods.

• Professional discussion underpinned by portfolio of evidence
• Project proposal, presentation and questioning

For more information about the End Point Assessment Process, please visit: https://www.instituteforapprenticeships.org/media/4830/st0385_operations-or-departmental-manager_l5_epa-for-publication_130121.pdf

Contact us for more information about how to apply.